Effective Date: May 2026

These Terms of Sale apply to purchases made from Murray’s Dog Treats, including purchases made through our website at https://murraysdogtreats.com/, at farmers’ markets, events, pop-ups, local delivery, pickup, or other retail locations.

In these terms, “Murray’s Dog Treats”, “we”, “us” and “our” refer to the operator of this business.

By placing an order or purchasing from us, you agree to these Terms of Sale.

1. About Our Products

Murray’s Dog Treats makes and sells dog treats and related products.

We do our best to describe our products accurately, including ingredients, sizes, pricing and general suitability information.

As some products may be handmade, small-batch or seasonal, appearance, size, colour, texture, packaging and presentation may vary slightly.

Product images are for guidance only and may not show the exact appearance of the product you receive.

Because our treats are made without preservatives, they are best used within the timeframe indicated on packaging.

Under Limitation and Liability can we add:

All products are used at the customer’s own risk.

2. Ingredients, Allergies and Suitability

Please read product information and ingredients carefully before purchasing or feeding any treat to your dog.

You are responsible for deciding whether a product is suitable for your dog, taking into account their age, size, breed, allergies, intolerances, medical conditions, dietary needs and chewing habits.

If your dog has allergies, sensitivities, dietary restrictions, health conditions, or if you are unsure whether a product is suitable, please speak with a qualified veterinarian before purchasing or feeding the product.

Unless clearly stated otherwise, our treats are intended as occasional treats or rewards and are not a complete replacement for a balanced diet.

3. Feeding and Supervision

Please feed treats responsibly and in moderation.

Dogs should be supervised when eating treats, chews or snacks. Always provide fresh drinking water.

Choose treats that are appropriate for your dog’s size, age, chewing style and health needs.

4. No Veterinary Advice

Any information provided on our website, packaging, emails, social media, market displays or in conversation is for general information only.

It is not veterinary, medical or nutritional advice and should not be relied on as a substitute for advice from a qualified veterinarian.

5. Orders

When you place an order through our website, you agree to provide accurate and complete order information, including your name, contact details, billing information and delivery information.

We reserve the right to refuse, cancel or limit an order where we believe there has been an error, suspected fraud, payment issue, stock issue, pricing issue, delivery issue, or another reasonable concern.

If we need to change or cancel an order, we may contact you using the email address or telephone number provided at the time of order.

6. Pricing and Payment

Prices are shown in Canadian dollars unless stated otherwise.

Prices may change without notice, but changes will not affect orders that have already been accepted unless there has been an obvious error.

Any applicable taxes, delivery charges or additional fees will be shown where relevant before checkout is completed or confirmed at the time of purchase.

Payment must be received before online orders are processed or dispatched.

For in-person purchases, accepted payment methods may vary depending on the market, event or location.

7. Product Availability

Products are subject to availability.

Because some products may be handmade, small-batch or seasonal, stock levels may change without notice.

If a product you ordered is unavailable, we may contact you to offer a replacement, delay the order, refund the unavailable item, or cancel that part of the order.

8. Delivery, Pickup and Collection

Delivery, pickup or collection options may vary depending on your location and the products ordered.

Delivery charges and estimated delivery times will be shown where applicable during checkout or confirmed at the time of purchase.

Delivery times are estimates only and are not guaranteed unless clearly stated.

We are not responsible for delays caused by postal services, couriers, weather, incorrect delivery information, public holidays, market closures, failed delivery attempts, or events outside our control.

If local pickup, market collection, event pickup or local delivery is offered, the relevant details will be provided at the time of order.

9. Incorrect Delivery Information

Please check your delivery information carefully before placing an order.

We are not responsible for orders that are delayed, lost or delivered incorrectly because inaccurate or incomplete delivery information was provided.

10. Returns, Refunds and Cancellations

Because our products are edible pet treats, returns may not be accepted once products have been opened, used, damaged after delivery, or handled in a way that means they cannot safely be resold.

If there is a problem with your order, please contact us as soon as possible at hello@murraysdogtreats.com.

Please include your order details, a description of the issue and, where possible, clear photos of the product and packaging.

Where appropriate, we may offer a replacement, refund, partial refund, store credit or another reasonable solution.

Refunds are considered on a case-by-case basis and in accordance with applicable consumer protection laws.

11. Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us promptly at hello@murraysdogtreats.com.

Please include your order number, a description of the issue and photos where possible.

12. Market and In-Person Purchases

Products purchased in person at farmers’ markets, events, pop-ups or retail locations may be subject to the payment, refund and exchange practices explained at the point of sale.

If you have a concern about an in-person purchase, please contact us at hello@murraysdogtreats.com and provide as much detail as possible, including where and when the product was purchased.

13. Promotions and Offers

From time to time, we may offer promotions, discounts, bundles, samples or special offers.

Offers may be subject to availability, expiry dates, minimum order values, location limits or other stated conditions.

We reserve the right to change or withdraw promotions at any time where permitted by law.

14. Product Concerns

If you have a concern about a product, please stop using it and contact us as soon as possible.

Please keep the product, packaging and any relevant order details while we review the issue.

15. Limitation of Responsibility

Nothing in these terms limits any rights you may have under applicable consumer protection laws.

To the fullest extent permitted by law, Murray’s Dog Treats is not responsible for indirect or consequential losses arising from the purchase, use or misuse of our products.

You are responsible for using products safely, checking ingredients, following feeding guidance, supervising your dog, and seeking veterinary advice where appropriate.

16. Changes to These Terms

We may update these Terms of Sale from time to time. Any changes will be posted on this page, and the effective date at the top will be updated where appropriate.

Orders are normally governed by the Terms of Sale in place at the time the order was made.

17. Governing Law

These terms are governed by the applicable laws of Canada.

Any disputes relating to purchases from Murray’s Dog Treats will be handled by the courts or dispute resolution bodies with proper jurisdiction in Canada.

18. Contact Us

If you have any questions about these Terms of Sale, an order, or a product, you can contact us by email:

Email: hello@murraysdogtreats.com