Effective Date: May 2026

This Privacy Policy explains how Murray’s Dog Treats collects, uses, stores and protects your personal information when you visit or use our website at https://murraysdogtreats.com/.

By using this website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use this website.

Information We Collect About You

We may collect personal information from you when you visit our website, place an order, complete a form, subscribe to our emails, contact us, or otherwise interact with us.

The information we may collect includes:

• Your name
• Your email address
• Your telephone number, if provided
• Your billing and delivery information, if you place an order
• Details of any enquiry or message you send to us
• Information about your order history and customer preferences
• Technical information such as your IP address, browser type, device type and how you use our website

If you place an order through our website, payment information may be processed securely by our chosen payment provider. We do not intentionally store full payment card details on our website.

How We Collect Information

We may collect information directly from you when you fill in a form, place an order, contact us, or subscribe to our communications.

We may also collect certain information automatically through cookies, analytics tools and similar technologies when you browse our website. This helps us understand how people use our website and allows us to improve the experience we provide.

How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Respond to enquiries and customer service requests
• Provide information, products or services you request from us
• Send order updates and service-related messages
• Send marketing emails, where you have chosen to receive them
• Improve our website, products and customer experience
• Manage website security and prevent fraud or misuse
• Comply with legal, tax and accounting obligations

We will only use your personal information where we have a lawful reason to do so, such as your consent, the need to fulfil a contract with you, our legitimate business interests, or where we are required to comply with the law.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Email Marketing

If you choose to join our mailing list, we may send you emails about our products, offers, updates and news from Murray’s Dog Treats.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at hello@murraysdogtreats.com.

Sharing Your Information

We do not sell, trade or rent your personal information to third parties.

We may share your information with trusted third parties who help us operate our website, process payments, fulfil orders, deliver products, manage email communications, provide analytics, or support our business operations.

These third parties are only given the information they need to provide their services and are expected to keep your information secure.

We may also disclose your personal information where required by law, to enforce our website terms, to protect our rights, or to prevent fraud or security issues.

Where Your Information Is Stored

Your information may be stored and processed using secure systems provided by our website, ecommerce, email, payment, hosting and analytics providers.

Some of these providers may store or process data outside Canada, including the United States. Where this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable data protection laws.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand website usage, remember preferences, support ecommerce functionality, and help us improve our website.

You can usually control cookies through your browser settings. If you choose to disable cookies, some parts of the website may not work properly.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include keeping information for order fulfilment, customer service, legal, tax, accounting, fraud prevention and record-keeping purposes.

Your Rights

Depending on where you live and the laws that apply, you may have rights over your personal information, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information, where appropriate
• Ask us to restrict or stop using your personal information
• Object to certain uses of your personal information
• Withdraw consent where we rely on consent to process your information
• Request a copy of your personal information in a portable format, where applicable

To make a request, please contact us at hello@murraysdogtreats.com.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

If you believe a child has provided us with personal information, please contact us at hello@murraysdogtreats.com and we will take appropriate steps to remove the information.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.

We recommend that you read the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date at the top of this policy will be updated where appropriate.

Your continued use of our website after any changes are made will mean you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us by email:

Email: hello@murraysdogtreats.com